Safety Center

Renting safely, every step of the way.

Practical guidance to help you avoid scams, stay safe during inspections and protect your money and identity.

Spot rental scams

If a rent is dramatically below market for the area, verify twice before paying.
Never pay outside RentGuard. Any request to send money via bank transfer or crypto is a scam.
A real landlord never rushes you and never asks for full payment before inspection.

Fake listings

Reverse-image search suspicious photos — scammers steal listings from other sites.
Only RentGuard-verified badges guarantee a physical inspection was carried out.
Report anything suspicious from the Report Center — reviews within 24 hours.

Safe inspections

Always attend inspections with a RentGuard field guide — never alone with a stranger you found online.
Tell a friend or family member where you'll be and share your inspection token.
Inspect during daylight hours whenever possible.

Secure payments

All payments run through Paystack Split Payments — you see exactly where your money is going.
You'll receive a payment reference in-app and by email for every transaction.
Screenshots of transfers are never proof of payment — always check your RentGuard dashboard.

Personal safety

Bring a companion to inspections whenever possible.
Trust your instincts — if anything feels wrong, leave and report from a safe location.
Emergency in Enugu: call 112 or the Nigeria Police on 199.

Identity protection

RentGuard staff will never ask for your OTP, password or full BVN.
Never share KYC screenshots with anyone outside the app.
Use a strong unique password and enable your email provider's 2-step verification.

See something wrong?

Report suspicious listings, fraud or platform abuse. Our team reviews every report and, when confirmed, tenants receive a full refund and the bad actor is banned and reported to law enforcement.

Open a report Contact support